/* Cortesías: configuración (solo administradores) y sugerencia dentro del caso. */
.courtesy-admin[hidden] { display: none; }
.courtesy-admin { margin: 8px 0 24px; }
.courtesy-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 18px; margin-bottom: 14px; }
.courtesy-head h3 { margin: 0; font-size: 20px; color: var(--text-primary); }
.courtesy-head p { margin: 5px 0 0; font-size: 13px; color: var(--text-secondary); }
.courtesy-banner {
  display: flex; gap: 10px; align-items: flex-start; margin-bottom: 16px;
  background: #FFFBEB; border: 1px solid #FDE68A; color: #7C5A0A;
  border-radius: 12px; padding: 12px 14px; font-size: 12.5px; line-height: 1.5;
}
.courtesy-banner svg { flex: none; margin-top: 1px; }
.courtesy-admin-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; align-items: start; }
.courtesy-panel { background: var(--bg-card); border: 1px solid var(--border); border-radius: 16px; padding: 16px; }
.courtesy-panel-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 10px; margin-bottom: 10px; }
.courtesy-panel-head strong { color: var(--text-primary); font-size: 14px; }
.courtesy-panel-head p { margin: 2px 0 0; font-size: 12px; color: var(--text-secondary); }
.courtesy-list { display: grid; gap: 10px; }
.courtesy-policy { border: 1px solid var(--border); border-radius: 14px; padding: 13px; display: grid; gap: 8px; }
.courtesy-policy.is-on { border-color: #A7E3D9; background: #F0FAF8; }
.courtesy-policy-top { display: flex; justify-content: space-between; align-items: center; gap: 10px; }
.courtesy-policy-name { color: var(--text-primary); font-weight: 700; font-size: 14px; }
.courtesy-meta { display: flex; gap: 6px; flex-wrap: wrap; }
.courtesy-chip {
  display: inline-flex; align-items: center; gap: 5px; border-radius: 999px;
  padding: 3px 9px; font-size: 10.5px; font-weight: 600; background: #EEF2F7; color: #41556B;
}
.courtesy-chip.teal { background: #E9F7F4; color: #107B77; }
.courtesy-chip.amber { background: #FEF3C7; color: #92400E; }
.courtesy-policy-copy { font-size: 12.5px; color: var(--text-secondary); }
.courtesy-policy-copy b { color: var(--text-primary); }
.courtesy-policy-foot { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.courtesy-link { border: 0; background: none; color: #107B77; font-weight: 600; font-size: 12px; cursor: pointer; padding: 4px; }
.courtesy-empty { padding: 20px 8px; font-size: 13px; color: var(--text-secondary); text-align: center; }
.courtesy-switch { position: relative; width: 38px; height: 22px; flex: none; }
.courtesy-switch input { opacity: 0; width: 0; height: 0; }
.courtesy-switch span { position: absolute; inset: 0; background: #CBD5E1; border-radius: 999px; cursor: pointer; transition: .2s; }
.courtesy-switch span::after { content: ''; position: absolute; width: 16px; height: 16px; top: 3px; left: 3px; border-radius: 50%; background: #fff; transition: .2s; }
.courtesy-switch input:checked + span { background: #20AAA2; }
.courtesy-switch input:checked + span::after { transform: translateX(16px); }
.courtesy-switch input:focus-visible + span { outline: 2px solid #20AAA2; outline-offset: 2px; }
.courtesy-form { display: grid; gap: 11px; }
.courtesy-field { display: grid; gap: 5px; }
.courtesy-field label { font-size: 10.5px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: #64748B; }
.courtesy-field input, .courtesy-field select, .courtesy-field textarea {
  width: 100%; border: 1px solid var(--border); border-radius: 10px; padding: 9px 11px;
  min-height: 40px; color: var(--text-primary); background: #fff; font: inherit;
}
.courtesy-field textarea { min-height: 64px; resize: vertical; }
.courtesy-row2 { display: grid; grid-template-columns: 1fr 1fr; gap: 9px; }
.courtesy-actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.courtesy-status { font-size: 12px; color: var(--text-secondary); min-height: 16px; }
.courtesy-art-row { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.courtesy-art-thumb {
  width: 92px; height: 62px; border-radius: 10px; flex: none; overflow: hidden;
  background: linear-gradient(135deg, #112C42, #107B77); color: #fff;
  display: grid; place-items: center; font-size: 9px; font-weight: 700; text-align: center; padding: 5px;
}
.courtesy-art-thumb img { width: 100%; height: 100%; object-fit: cover; }
.courtesy-preview-label { font-size: 10.5px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: #64748B; }
.courtesy-coupon {
  position: relative; overflow: hidden; border-radius: 16px; padding: 16px; min-height: 150px;
  background: linear-gradient(135deg, #112C42 0%, #107B77 62%, #20AAA2 100%);
  color: #fff; display: grid; grid-template-columns: 1fr 92px; gap: 10px;
  box-shadow: 0 8px 20px rgba(16,42,67,.14);
}
.courtesy-coupon::before { content: ''; position: absolute; inset: 8px; border: 1px dashed rgba(255,255,255,.35); border-radius: 11px; pointer-events: none; }
.courtesy-coupon-kicker { font-size: 8.5px; letter-spacing: .16em; text-transform: uppercase; opacity: .82; }
.courtesy-coupon-title { font-size: 24px; font-weight: 700; line-height: 1.05; margin: 6px 0; letter-spacing: -.02em; }
.courtesy-coupon-sub { font-size: 11px; opacity: .9; }
.courtesy-coupon-code {
  display: inline-flex; margin-top: 9px; padding: 5px 9px; border-radius: 999px;
  background: rgba(255,255,255,.16); font-family: 'Fira Code', monospace; font-size: 10.5px; letter-spacing: .06em;
}
.courtesy-coupon-note { font-size: 10px; opacity: .78; margin-top: 6px; }
.courtesy-coupon-art { display: grid; place-items: center; align-self: center; min-width: 0; }
.courtesy-coupon-art img { max-width: 92px; max-height: 110px; border-radius: 8px; object-fit: contain; }
.courtesy-fries { width: 72px; height: 86px; position: relative; }
.courtesy-fries .box { position: absolute; bottom: 0; left: 7px; width: 58px; height: 48px; background: #F59E0B; border-radius: 6px 6px 11px 11px; box-shadow: inset 0 -5px 0 rgba(0,0,0,.12); }
.courtesy-fries .stick { position: absolute; bottom: 42px; width: 9px; border-radius: 4px; background: #FDE68A; box-shadow: inset 0 -4px 0 rgba(0,0,0,.08); }
/* Sugerencia dentro del caso */
.case-courtesy { margin: 14px 0 0; }
.case-courtesy[hidden] { display: none; }
.courtesy-case-card {
  background: #F0FAF8; border: 1px solid #A7E3D9; border-radius: 16px; padding: 15px; display: grid; gap: 11px;
}
.courtesy-case-card.is-blocked { background: #FFFBEB; border-color: #FDE68A; }
.courtesy-case-head { display: flex; justify-content: space-between; align-items: center; gap: 10px; flex-wrap: wrap; }
.courtesy-case-title { display: flex; align-items: center; gap: 7px; color: var(--text-primary); font-weight: 700; font-size: 14px; }
.courtesy-case-body { display: grid; grid-template-columns: 1fr; gap: 10px; align-items: start; }
.courtesy-case-copy { display: grid; gap: 5px; }
.courtesy-case-copy strong { color: var(--text-primary); font-size: 13px; }
.courtesy-case-copy span { font-size: 12px; color: var(--text-secondary); }
.courtesy-case-actions { display: flex; gap: 8px; flex-wrap: wrap; }
.courtesy-case-actions .btn-primary { flex: 1; justify-content: center; }
.courtesy-case-note { font-size: 11.5px; color: #7C5A0A; background: #FFFBEB; border: 1px solid #FDE68A; border-radius: 10px; padding: 8px 10px; }
.courtesy-case-sent { font-size: 12px; color: var(--text-secondary); }
.courtesy-case-sent b { color: var(--text-primary); }
/* Solo consulta: el caso se ve, pero no se modifica. */
#modal-caso.case-readonly #caso-level-row,
#modal-caso.case-readonly #caso-assign,
#modal-caso.case-readonly #caso-resolution,
#modal-caso.case-readonly #caso-close-row,
#modal-caso.case-readonly #caso-public-reply,
#modal-caso.case-readonly #caso-confirm-label,
#modal-caso.case-readonly #caso-coupon,
#modal-caso.case-readonly #btn-caso-save { display: none !important; }
@media (max-width: 900px) {
  .courtesy-admin-grid { grid-template-columns: 1fr; }
  .courtesy-case-body { grid-template-columns: 1fr; }
}
@media (max-width: 600px) {
  .courtesy-head { flex-direction: column; }
  .courtesy-row2 { grid-template-columns: 1fr; }
  .courtesy-case-actions .btn { width: 100%; }
  .courtesy-coupon { grid-template-columns: 1fr 74px; }
  .courtesy-coupon-title { font-size: 20px; }
}